From New Users to Product Champions: 20Skaters Hockey

Community Impact Vision

Our community of experienced game organizers doesn't just help new organizers succeed, they shape the future of pickup hockey management. By connecting organizers who share the challenges of running great games, we create value beyond our platform: better games, fuller ice times, and happier players. This mentor network becomes both our competitive advantage and our product roadmap compass.

Product Context

20Skaters is a platform for hockey game organizers managing weekly ice times, handling player management, payments, and communications.

Community Signal

Experienced organizers show strong willingness to help newcomers, having faced similar challenges. New organizers need guidance beyond platform mechanics - they need wisdom about running great games.

Traditional vs Community Approach

Most products would handle this with: - Support tickets - Training videos - Documentation - One-way knowledge transfer

Instead, we propose a lightweight mentorship program that: - Gives experienced users influence - Creates two-way value exchange - Builds natural product champions - Provides deeper product insights - Creates scalable support network

Monitoring for Evolution

• Track patterns in mentor conversations
• Identify common pain points
• Build features based on real needs
• Create targeted resources
• Support rather than replace mentors